Palo Alto Networks

Multiple industries


Customer Success Engineer (Demisto) at Palo Alto Networks

Customer Success Tel Aviv, Israel


Our Mission

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Your Career

Demisto’s Client Services Security Engineers are responsible for providing our customers with technical expertise and professional services to make sure they are meeting their objectives. You are a key component of our company’s success, working together with customers, partners, and their awesome Demisto colleagues. Without these ninjas, we will fail. And failure is not an option!
More information about Demisto product can be found Here

Your Impact

As our Customer Success Engineer, you will lead our customers through initial installations, while mastering various security products for successful product integration.
You will assist customers with their product questions and technical issues, and work with other Demisto teams to resolve the issues and answer questions.
Technical services include: writing scripts, troubleshooting, training and any other technical requests.

Your Experience

  • Ability to develop and maintain scripts in Python or JavaScript
  • Understanding of security products and secure coding techniques
  • Linux system administration & troubleshooting experience
  • Familiarity with the different products, processes and ecosystem
  • Experience in customer-facing roles
  • Experience as a Security Incident Responder or SOC analyst/manager – nice to have
  • English is a must. Any other language a plus.
  • Team player with excellent communication skills verbal, written and
  • Ability to work under pressure, and to prioritize tasks accordingly
  • True passion for improving the world of Cyber Security while working within a team
  • Interest in the ability to learn hundreds of our security partners security software!

The Team

Demisto, a Palo Alto Networks company, was founded only 3 years ago. Demisto Enterprise is a comprehensive Security Operations Platform that combines full case management, intelligent automation, and collaborative investigation. Supporting over 260 applications and with a community of over 4,000 we are redefining incident response. If you are highly motivated, competitive, and do not shy away from tough challenges, come join our mission and become part of some of the best minds in the world to shape the future of security operations.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and our diversity website.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at

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Company overview