Customer Support Tel Aviv, Israel
Our MissionAt Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
The TeamDemisto is a leading Security Orchestration, Automation, and Response (SOAR) platform that helps security teams accelerate incident response, standardize and scale processes, and learn from each incident while working together.
We are looking for a Customer Support Engineer to join Demisto Tel Aviv team. As a team we take great pride in our innovative product and value our worldwide customers. Customer support team is professional, energetic and minds self-learning, knowledge sharing and uncompromising service standards. We master many tasks and we love this!
More information about Demisto product can be found HERE.
Your ImpactIf you are highly motivated and customer-oriented professional, you will feel right in place.
This position serves our customer base by providing technical support, managing escalations, answering incoming technical inquiries, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements.
- 1+ years working with security products
- 1+ years as Linux system administration and troubleshooting experience
- Highly developed problem solving and analytical skills, judgment, logic, resourcefulness and creativity
- Familiarity with different products, processes and ecosystems
Your CareerWe are the global cybersecurity leader, known for always challenging the security status quo. Our mission is to protect our way of life in the digital age by preventing successful cyberattacks. This has given us the privilege of safely enabling tens of thousands of organizations and their customers. Our pioneering Security Operating Platform emboldens their digital transformation with continuous innovation that seizes the latest breakthroughs in security, automation, and analytics. By delivering a true platform and empowering a growing ecosystem of change-makers like us, we provide highly effective and innovative cybersecurity across clouds, networks, and mobile devices.
Our Security Operating Platform is built for automation. It is easy to operate, with capabilities that work together, so customers can prevent successful cyberattacks. They can use analytics to automate routine tasks, so they can focus on what matters. We are known for continuously delivering innovations; and with Application Framework, we extend that to an open ecosystem of developers that benefit from our customers’ existing investment in data, sensors, and enforcement points.
Our CommitmentWe’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and our diversity website.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us firstname.lastname@example.org